Learner Terms & Conditions
Booking, attendance and general learner responsibilities.
Policy hub
Policies and learner information.
This area will bring Prime Services and Facilities Ltd policies, learner procedures and quality documents together in one place.
Policies being prepared
A professional policy library is coming next.
We have created the structure now so policies can be added without redesigning the website later. Documents will be published here as they are approved internally.
Cancellation & Refund Policy
Information about cancellations, transfers and refund arrangements.
Complaints Policy
How concerns and complaints can be raised and reviewed.
Appeals Policy
A structured route for assessment or decision appeals.
Equality, Diversity & Inclusion
Our approach to fair access, dignity and inclusive learning.
Safeguarding Policy
Arrangements for protecting learners and responding to concerns.
Data Protection & Privacy
How learner and enquiry information is handled responsibly.
Reasonable Adjustments
Support for eligible learners who require appropriate adjustments.
Malpractice & Maladministration
How suspected assessment or process issues are managed.
Health & Safety
Expectations for a safe training environment and practical sessions.
Quality Assurance
Our approach to maintaining training and assessment standards.
Social Media Policy
Guidance covering responsible communication on Prime social channels.
Need a policy before it appears here?
Contact our team and tell us which document or information you require.