Learner Terms & Conditions
Sets out the main expectations for learners, including accurate enrolment information, attendance, punctuality, conduct, course participation and following training-centre instructions.
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Policies and learner information.
Clear information about the standards, procedures and learner responsibilities that support our training services.
Learner information
Clear standards for a professional learning environment.
The summaries below explain the purpose of key Prime policies and procedures. Where you need the current full procedure for a booking, assessment or individual circumstance, contact our team and we will provide the relevant information.
Cancellation & Refund Policy
Explains that cancellation, transfer and refund arrangements depend on the course and booking terms confirmed with the learner. Learners should contact Prime as early as possible if circumstances change.
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Learners can raise concerns about training, service or administration. Concerns should be handled fairly, respectfully and without unreasonable delay, with an opportunity for the learner to explain the issue.
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Provides a route for learners to question an assessment-related decision where an appeal is permitted. Appeals should be considered objectively and in line with the relevant qualification or awarding-organisation requirements.
Request current procedureEquality, Diversity & Inclusion
Prime aims to provide a learning environment where people are treated with dignity and respect and are not unfairly disadvantaged because of personal characteristics or background.
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Prime takes learner welfare seriously. Safeguarding concerns should be reported promptly so appropriate action, escalation or referral can be considered.
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Personal information should be collected and used only where needed for enquiries, training, administration, compliance or related business purposes and handled in line with applicable data-protection requirements.
View privacy policyReasonable Adjustments
Eligible learners may be able to request reasonable adjustments where a disability, medical condition or other recognised need affects access to training or assessment, subject to relevant qualification rules.
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Suspected cheating, falsification, improper assessment practice or serious administrative failures should be reported, recorded and reviewed in line with applicable awarding-organisation and centre requirements.
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Learners and staff are expected to follow safety instructions, report hazards and take reasonable care during classroom and practical activities, including physical intervention and first-aid sessions.
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Training and assessment activity should be planned, delivered, sampled and reviewed to support consistent standards and compliance with applicable qualification and awarding-organisation requirements.
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Learners and staff should communicate responsibly online, respect privacy and confidentiality, and avoid posting content that could misrepresent Prime, other learners, staff or training activity.
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Tell us which policy you need and the course or situation it relates to. We will provide the appropriate current information.