TRAINER
Conflict ManagementLevel 3 Conflict Management Trainer
Course overview
Designed for trainers and experienced security professionals who want to deliver conflict-management learning in a structured, learner-focused way. The programme develops both subject knowledge and the ability to teach de-escalation, communication and problem-solving through realistic scenarios.
What you will cover
Principles and benefits of conflict management
Causes and common triggers of conflict
Recognising escalation and warning signs
De-escalation, communication and calming strategies
Problem solving and maintaining professional boundaries
Planning and delivering scenario-based conflict-management training
Safe facilitation of role play and learner feedback
Assessment and evidence
Knowledge work or written assessment
Planning and delivery evidence
Observed or micro-teach activity
Portfolio evidence where required by the awarding organisation
Entry and preparation
A recognised teaching/training qualification such as Level 3 AET or accepted equivalent is normally required for SIA licence-linked delivery.
Relevant occupational competence and recent security-sector experience should be evidenced.
SIA guidance also requires current ACT Awareness and ACT Security learning for trainers/assessors.
For SIA licence-linked conflict-management delivery, current SIA guidance requires a Level 3 or higher qualification in the delivery of conflict management training in addition to the general trainer requirements. Prime will confirm the current awarding-organisation requirements, delivery arrangements and evidence requirements before you enrol.